Core Services

Core service support for members of the Roots IT Support System. 

Services include:

  • Network account
  • Email with 2GB storage quota
  • Workstation security and application updates
  • Network directory with 20GB storage quota (single use)
  • Nightly network directory backup with 60 days of data retention
  • Support for networked PC/Mac/Linux desktop/laptop systems
  • Support for one mobile device (iOS based, Android based, etc)
  • Rapid assistance with problems related to hardware, software, and network
  • Queued assistance and follow-up with larger hardware, software, and network problems
  • Purchase assistance and consultation
  • Software access
    • Operating system installation and support (MS Windows, OS/X, *nix)
    • Microsoft Office installation and support
    • Antivirus
    • Facilitating bulk licenses and shared access to specialized software
  • Printing
    • Networked printer access with shared departmental queue
    • Large format: 2 glossy prints per lab per year.  Additional extra.
    • 3D printing: design and printing support
  • Access to collaborative tools
    • Adobe Connect
    • Video conferencing systems
  • Special project consultation and training

Core service support for lab groups

  • Lab network directory with 20GB storage quota (multiple users)
  • Nightly network directory backup with 60 days of data retention
  • Support for three lab PC/Mac desktops

Additional services included in core support

  • Classroom technology support
  • Grant writing for new technology
  • Student computer labs
  • Virtual systems
  • Technical support for eCampus classes
  • Video conferencing support
  • Basic ArcGIS support

Extras

Additional network connection

  • If you need additional network ports installed we will work with you

Additional handheld device support (iOS, Android, etc)

  • Technical support for the device
  • Access to wireless network

Managed Unix/Linux/Windows Server

  • Cooling and power protected
  • Located in secure, controlled environment
  • 24/7 system monitoring
  • OS patches and updates
  • Security monitored

Unmanaged Unix/Linux/Windows Server

  • Cooling and power protected
  • Located in secure, controlled environment

Network Attached Storage (NAS) Devices

  • Cooling and power protected
  • Located in secure, controlled environment
  • Hardware monitoring
  • Support selected makes/models only (inquire for details)
  • Admin account provided for self management if desired

Printing

  • Roots B&W queue: 500 page yearly limit ($.03/page beyond limit)
     
  • Roots color queue: 200 page yearly limit ($.15/page beyond limit)

Large format printing

  • 2 free glossy prints per lab per year.
     
  • Additional prints:
    • $7.00/sq. ft glossy
    • $6.50/sq. ft draft prints

Specialized software

  • License cost is the responsibility of requestor

Special projects

  • Bioinformatics support
  • Specialized ArcGIS/ArcIMS support
  • Specialized software support
  • Other special projects
  • Desktop support for systems covered by network only fee