Core Services
Core service support for members of the Roots IT Support System.
Services include:
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Network account
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Email with 2GB storage quota
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Workstation security and application updates
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Network directory with 20GB storage quota (single use)
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Nightly network directory backup with 60 days of data retention
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Support for networked PC/Mac/Linux desktop/laptop systems
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Support for one mobile device (iOS based, Android based, etc)
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Rapid assistance with problems related to hardware, software, and network
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Queued assistance and follow-up with larger hardware, software, and network problems
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Purchase assistance and consultation
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Software access
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Operating system installation and support (MS Windows, OS/X, *nix)
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Microsoft Office installation and support
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Antivirus
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Facilitating bulk licenses and shared access to specialized software
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Printing
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Networked printer access with shared departmental queue
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Large format: 2 glossy prints per lab per year. Additional extra.
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3D printing: design and printing support
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Access to collaborative tools
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Adobe Connect
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Video conferencing systems
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Special project consultation and training
Core service support for lab groups
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Lab network directory with 20GB storage quota (multiple users)
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Nightly network directory backup with 60 days of data retention
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Support for three lab PC/Mac desktops
Additional services included in core support
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Classroom technology support
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Grant writing for new technology
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Student computer labs
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Virtual systems
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Technical support for eCampus classes
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Video conferencing support
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Basic ArcGIS support
Extras
Additional network connection
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If you need additional network ports installed we will work with you
Additional handheld device support (iOS, Android, etc)
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Technical support for the device
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Access to wireless network
Managed Unix/Linux/Windows Server
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Cooling and power protected
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Located in secure, controlled environment
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24/7 system monitoring
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OS patches and updates
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Security monitored
Unmanaged Unix/Linux/Windows Server
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Cooling and power protected
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Located in secure, controlled environment
Network Attached Storage (NAS) Devices
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Cooling and power protected
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Located in secure, controlled environment
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Hardware monitoring
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Support selected makes/models only (inquire for details)
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Admin account provided for self management if desired
Printing
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Roots B&W queue: 500 page yearly limit ($.03/page beyond limit)
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Roots color queue: 200 page yearly limit ($.15/page beyond limit)
Large format printing
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2 free glossy prints per lab per year.
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Additional prints:
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$7.00/sq. ft glossy
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$6.50/sq. ft draft prints
Specialized software
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License cost is the responsibility of requestor
Special projects
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Bioinformatics support
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Specialized ArcGIS/ArcIMS support
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Specialized software support
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Other special projects
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Desktop support for systems covered by network only fee