Core Services
Core service support for members of the Roots IT Support System.
Services include:
- Network account
- Email with 2GB storage quota
- Workstation security and application updates
- Network directory with 20GB storage quota (single use)
- Nightly network directory backup with 60 days of data retention
- Support for networked PC/Mac/Linux desktop/laptop systems
- Support for one mobile device (iOS based, Android based, etc)
- Rapid assistance with problems related to hardware, software, and network
- Queued assistance and follow-up with larger hardware, software, and network problems
- Purchase assistance and consultation
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Software access
- Operating system installation and support (MS Windows, OS/X, *nix)
- Microsoft Office installation and support
- Antivirus
- Facilitating bulk licenses and shared access to specialized software
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Printing
- Networked printer access with shared departmental queue
- Large format: 2 glossy prints per lab per year. Additional extra.
- 3D printing: design and printing support
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Access to collaborative tools
- Adobe Connect
- Video conferencing systems
- Special project consultation and training
Core service support for lab groups
- Lab network directory with 20GB storage quota (multiple users)
- Nightly network directory backup with 60 days of data retention
- Support for three lab PC/Mac desktops
Additional services included in core support
- Classroom technology support
- Grant writing for new technology
- Student computer labs
- Virtual systems
- Technical support for eCampus classes
- Video conferencing support
- Basic ArcGIS support
Extras
Additional network connection
- If you need additional network ports installed we will work with you
Additional handheld device support (iOS, Android, etc)
- Technical support for the device
- Access to wireless network
Managed Unix/Linux/Windows Server
- Cooling and power protected
- Located in secure, controlled environment
- 24/7 system monitoring
- OS patches and updates
- Security monitored
Unmanaged Unix/Linux/Windows Server
- Cooling and power protected
- Located in secure, controlled environment
Network Attached Storage (NAS) Devices
- Cooling and power protected
- Located in secure, controlled environment
- Hardware monitoring
- Support selected makes/models only (inquire for details)
- Admin account provided for self management if desired
Printing
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Roots B&W queue: 500 page yearly limit ($.03/page beyond limit)
- Roots color queue: 200 page yearly limit ($.15/page beyond limit)
Large format printing
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2 free glossy prints per lab per year.
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Additional prints:
- $7.00/sq. ft glossy
- $6.50/sq. ft draft prints
Specialized software
- License cost is the responsibility of requestor
Special projects
- Bioinformatics support
- Specialized ArcGIS/ArcIMS support
- Specialized software support
- Other special projects
- Desktop support for systems covered by network only fee